Effective Date: 21/02/2025

Welcome to Loadway Logistics Services! By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our services. If you do not agree with any part of these terms, please do not use our website or services.

1. Introduction

These Terms & Conditions (“Terms”) govern the use of Loadway Logistics Services, including but not limited to our truck dispatch services, By engaging with our services, you agree to adhere to these Terms.

2. Services Overview

We provide the following services:

  • Truck Dispatch Services: Finding and booking good-paying loads for carriers and owner-operators.

3. Eligibility

  • Our services are available only to individuals or businesses that have legal capacity and the appropriate licensing to operate as carriers or trucking companies in the USA.
  • By using our services, you confirm that all information provided to us is accurate, complete, and up-to-date.

4. Payments and Fees

  • Payment for services must be made in accordance with the pricing and terms agreed upon at the time of signing up.
  • Dispatch Services Fees:
    • 6% for Dry Van, Reefer, Flatbed, Step Deck, Conestoga, and Power Only.
    • 7% for Hotshots.
    • 9% for Box Trucks/Straight Trucks.
  • Fees are non-refundable unless explicitly stated otherwise.

5. SMS Terms & Conditions

By opting in to receive SMS messages from Loadway Logistics Services, you agree to the following terms:

SMS Consent Communication

Phone numbers collected for SMS consent will not be shared with third parties for marketing purposes.

Types of SMS Messages

You may receive SMS messages related to:

  1.  Load availability and dispatch updates
  2. Appointment and scheduling reminders
  3. Billing or account-related inquiries
  4. Service updates and support messages
  5. Marketing SMS

Message Frequency

Message frequency may vary.

Fees and Charges

Message and Data Rates may apply.

Opt-In Methods

You can opt in to SMS messages by:

  1. Checking the SMS consent box on our website forms
  2. Providing verbal consent during a call

Opt-Out Methods

You may opt out at any time by replying STOP to any message.
For assistance, reply HELP or contact us at sales@loadwaylogisticsservices.com

Support and Help

If you are experiencing issues with SMS messaging, reply HELP for assistance or contact us directly at sales@loadwaylogisticsservices.com

Disclosures

  1. Message and Data rates may apply.
  2. Message frequency may vary.
  3. You can opt out at any time by texting STOP.
  4. For assistance, reply HELP or visit our Privacy Policy and Terms pages.

6. No Forced Dispatch

  • Loadway Logistics Services operates on a no forced dispatch policy. Carriers and owner-operators retain the final decision on accepting or rejecting loads.

7. Privacy and Data Protection

  • We respect your privacy and handle your information in accordance with our Privacy Policy.
  • Personal and business data collected during registration, recruitment, or IFTA filing will only be used for service delivery purposes.

8. Limitation of Liability

  • Loadway Logistics Services will not be held responsible for:
    • Load cancellations by brokers or shippers.
    • Delays or errors in IFTA filing due to inaccurate data provided by the client.
    • Any financial losses resulting from the use of our services.
  • Our liability is limited to the amount paid for the specific service in question.

9. User Responsibilities

  • You agree to provide accurate and complete information required for our services.
  • You are responsible for maintaining compliance with federal and state regulations, including but not limited to DOT and FMCSA requirements.

10. Termination of Services

  • Loadway Logistics Services reserves the right to terminate services in cases of:
    • Breach of these Terms.
    • Non-payment of fees.
    • Misuse of our platform or services.
  • Users may terminate services with written notice. Any remaining balances must be settled upon termination.

11. Dispute Resolution

  • In the event of disputes, we encourage resolution through direct communication. If unresolved, disputes will be subject to arbitration under the laws of the state where Loadway Logistics Services is headquartered.

12. Intellectual Property

  • All content, logos, and designs on our website are the intellectual property of Loadway Logistics Services. Unauthorized use is strictly prohibited.

13. Changes to Terms

  • Loadway Logistics Services reserves the right to update or modify these Terms at any time. Changes will be communicated via our website. Continued use of our services after such updates constitutes acceptance of the revised Terms.

14. Contact Information

If you have questions or concerns about these Terms, please contact us:
Email: sales@loadwaylogisticsservices.com
Phone: +1 (305) 771-8441
Address 1: 6030 Bowdendale Ave, Jacksonville, FL 32216