At Loadway Logistics Services, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, protect, and disclose your personal information when you use our website and services. By using our website, you agree to the practices described in this policy.

Information We Collect

We collect information to provide better services to our users. The types of data we collect include:

  • Personal Information: Name, email address, phone number, company name, and any other details you provide via forms (e.g., Carrier Packet, Driver Recruitment, IFTA Filing).
  • Business Information: Truck type, MC Authority details, DOT numbers, etc., as required for dispatching or recruitment purposes.
  • Technical Information: IP addresses, browser type, and device details to help us improve the user experience.
  • Uploaded Documents: Any files or documents submitted, such as carrier packets, MC Authority Certificates, Insurance Certificates, Void Checks, Notice of Assignments or recruitment forms.

1. SMS Policy

By opting in to receive SMS messages from Loadway Logistics Services, you agree to the following terms:

SMS Consent Communication

Phone numbers collected for SMS consent will not be shared with third parties for marketing purposes.

Types of SMS Messages

You may receive SMS messages related to:

  1.  Load availability and dispatch updates
  2. Appointment and scheduling reminders
  3. Billing or account-related inquiries
  4. Service updates and support messages
  5. Marketing SMS

Message Frequency

Message frequency may vary.

Fees and Charges

Message and Data rates may apply depending on your mobile carrier and plan.

Opt-In Methods

You can opt in to SMS messages by:

  1. Checking the SMS consent box on our website forms
  2. Providing verbal consent during a call

Opt-Out Methods

You may opt out at any time by replying STOP to any message.
For assistance, reply HELP or contact us at sales@loadwaylogisticsservices.com

Support and Help

If you are experiencing issues with SMS messaging, reply HELP for assistance or contact us directly at sales@loadwaylogisticsservices.com

Disclosures

  1. Message and data rates may apply.
  2. Message frequency may vary.
  3. You can opt out at any time by texting STOP.
  4. For assistance, reply HELP or visit our Privacy Policy and Terms pages.

2. Additional SMS Disclosures

3. How We Use Your Information

The information collected is used for:

  • Providing dispatch services, driver recruitment, IFTA filing, and other services you request.
  • Communicating with you about your account, inquiries, or updates regarding our services.
  • Connect drivers with Trucking companies and Owner-operators
  • Customizing and improving our website to provide a better user experience.
  • Ensuring compliance with legal and regulatory obligations.

4. How We Protect Your Information

We take data protection seriously and implement strict security measures to safeguard your personal information. These measures include:

  • Secure data storage and encryption protocols.
  • Regular system monitoring to detect and prevent unauthorized access.
  • Limiting access to personal information to only authorized personnel.

5. How we share consumer data

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell, rent, or trade your personal information to third parties. However, we may share your data under the following circumstances:

  • With Service Providers: To facilitate services like website hosting, payment processing, or email communication.
  • For Legal Compliance: When required by law or to protect the rights and safety of Loadway Logistics Services and its users.
  • With Business Partners: For essential functions like dispatching and collaboration with brokers or shippers.

6. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. Cookies are small text files stored on your device to:

  • Analyze site traffic and usage patterns.
  • Personalize your user experience.
  • Optimize site functionality and performance.

You can disable cookies through your browser settings, but doing so may limit your access to certain features.

7. Third-Party Links

Our website may contain links to external websites. Please note that we are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • The right to access, update, or delete your data.
  • The right to withdraw consent for specific data processing activities.
  • The right to request details about how your data is used.

If you’d like to exercise these rights, please contact us.

9. Retention of Information

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

10. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:

Email: sales@loadwaylogisticsservices.com
Phone: +1 (305) 771-8441
Address 1: 6030 Bowdendale Ave, Jacksonville, FL 32216

Last Updated: 08/07/2025